My Role: UX only
Amazon pickup stores have hundreds of packages moving in and out daily. They have a large monitor set up to show their location's current status and how they're doing on inventory space. The current dashboard was not meeting their needs, so I collaborated with a visual designer to redesign how they showed their store's live data.
The dashboard should...
- Be immediately digestible at a glance
- Be readable from a few feet away
- Be configurable for different stores and devices
- Meet store managers' and associates' needs
(see Audience for details)
- Store managers, who want to see...
- Where their attention is needed
- If they are running out of inventory space
- If customer wait times are longer than usual
- If they are on-track to meeting their store's daily goal
- Store associates, who want to see...
- If their attention is urgently needed anywhere
- If they need to pick up the pace to avoid missing the store's daily goal
- Impactful visualizations made it easy for associates to differentiate each module, and be able to see at-a-glance how each area is performing
- Associates can quickly look at the color of each section to see if their attention is needed (for color-blind associates, words and icons supplement the color change)
- Simplified language improved reading speed, digestibility, and made it easier for associates to understand what each metric meant